Return & Refund

Return & Refund Policy

At Smalljoys, we take great care in delivering quality products. Returns are only accepted under specific conditions.

🔁 Return Eligibility

We accept returns only if:

You received a defective, damaged, or wrong item.

You notify us within 48 hours of delivery.

Returns for reasons like change of mind, wrong size, or personal preferences are not accepted.

📝 How to Request a Return

Email us at help@smalljoys.shop with:

Your order number

A brief explanation of the issue

Clear photos of the product

Our team will review your request and assist you with the return process if eligible.

💰 Refunds

Once the returned item is received and inspected, we will:

Approve the refund (if valid)

Process it to your original payment method within 5–7 business days

COD refunds will be issued via bank transfer or store credit.

🚚 Return Shipping

If the issue is from our side (defect, wrong item), we’ll cover the return shipping.